This Privacy Policy applies to Vela Marketing Agency ("Vela," "we," "us," or "our"), a marketing agency based in Tampa Bay, Florida. This policy explains how we collect, use, disclose, and protect your personal information when you visit
velamarketingagency.com or contact us about our services.
1. Information We Collect
We collect personal information that you provide directly to us, including when you:
- Fill out a contact or inquiry form on our website
- Book a discovery call or appointment
- Subscribe to our email or SMS communications
- Communicate with us by email, phone, or text message
- Become a client of Vela Marketing Agency
Types of information collected:
- Contact information: Name, email address, phone number, business name
- Business information: Industry, marketing goals, current challenges
- Communication data: Messages, call notes, and records of our interactions
- Website usage data: IP address, browser type, pages visited, and time on site (collected automatically via cookies and analytics tools)
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide our marketing services
- Send you appointment reminders, follow-up messages, and service-related communications
- Send you SMS messages about appointments, promotions, marketing tips, and agency updates (only if you have provided explicit SMS consent)
- Send you email newsletters and marketing communications
- Improve our website and service offerings
- Comply with applicable laws and regulations
3. SMS Communications
If you provide your phone number and consent to receive SMS messages from Vela Marketing Agency, you may receive text messages related to:
- Appointment confirmations and reminders
- Follow-up messages after inquiries or calls
- Promotional offers and marketing updates
- Agency tips and industry insights
You can opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will no longer receive SMS messages from us. For assistance, reply HELP. Message and data rates may apply. Message frequency varies based on your activity and preferences.
We will never sell, rent, share, or transfer your phone number to any third party for their own marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service providers: Third-party vendors who assist us in operating our business (e.g., GoHighLevel for CRM and communications, Google Analytics for website analytics, Twilio for SMS delivery). These providers are contractually required to protect your information and use it only for the services they provide to us.
- Legal compliance: When required by law, court order, or government authority.
- Business transfers: If Vela Marketing Agency is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
5. Cookies and Analytics
Our website uses cookies and similar tracking technologies to analyze website traffic and improve user experience. We may use:
- Google Analytics: To understand how visitors interact with our site. Data is anonymized and aggregated.
- Meta Pixel: To measure the effectiveness of our advertising campaigns.
You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Contact and lead information is typically retained for up to 3 years after your last interaction with us, unless you request deletion sooner.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Opt-out: Opt out of SMS communications (reply STOP) or email communications (click unsubscribe in any email).
To exercise any of these rights, contact us at contact.velamarketing@gmail.com.
8. Data Security
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will promptly delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: